Moérie Beauty supports secure payment methods:

- PayPal
- Credit cards (Visa, MasterCard, American Express etc.)
- Apple Pay

Currently we do not accept money orders, bank wires or bank transfers. Additional methods of payment may be offered in the near future.

We ship globally.

Delivery Type – Air/Ground

Delivery Time - 4-19 Business days

Delivery charge – included

International orders take a bit longer due to customs and local carrier delivery processing. Average delivery estimates from the time of purchase are:
- - European Union: 4-7 business days
- - USA: 7-12 business days
- - Israel: 9-14 business days
- - Canada: 14-19 business days
- - Australia: 14-19 business days

Orders are processed and shipped within 1-3 business days via standard shipping. You will receive an email notification with a tracking number as soon as your package ships. Once you have received your email notification containing your tracking information, you can track it at - www.17track.net/

Please allow 24-48 hours from the time you receive your tracking code for the system to update.

Once it leaves our hands, we no longer have control over your package. Using the tracking information provided in your shipping notification email, please address any shipping related queries to your respective local postal service, UPS or DHL outlet.

We are happy to help. Please send photos of any product damaged in shipping to [email protected], and we will assist you. We must be notified within 48 hours of package delivery. We will require photos of both the product and the shipping box in which it arrived.

Moérie hair care products use high-quality and extremely well-known ingredients such as biotin, zinc, vitamin B complex and fulvic acid. Products are united not only by these ingredients, but also by the principle of their composition, which combines active, effective and natural ingredients.

You will be happy to know all our hair care products are gluten-free.

No, we do not test on animals. All of our products and ingredients are cruelty-free. Our office mascot, a German Spitz named Tutti, hangs out with us all the time and we would never dream of testing anything on her.

Unfortunately, we do not offer product samples. Besides, our products require at least a few weeks of regular use before results can be seen.

You will be happy to know all our hair care products are gluten-free.

If you are wondering whether our products are right for you, take a look at our individual product pages where we highlight key ingredients and properties to see what they can do for your hair or drop us a line at [email protected] - we will help you determine what products would work best for your hair.

Our hair care products are recommended for all hair types. The products are dermatologist approved as safe for use on all scalp and hair types. We do not use added fragrances in our products, so the aroma is created using a composition of natural essential oils (lavender, grapefruit, rosemary and peppermint).

Congratulations! During this important stage of life, you really want to take good care of your baby and yourself.

Our products use a combination of gentle, effective and natural ingredients. However, if any of our ingredients worry you, talk to your doctor.

In order to ensure the best results and the highest quality, we recommend using the products within 2 years of opening.

There is something important about our products you need to know before you buy. It takes time to see results. This is due to a number of factors. First of all, each person is unique and so is their hair. Different hair responds differently. Some people may see results within only a few weeks while others may require up to a couple of months.

A second crucial factor is what degree of damage your hair may have sustained, over what length of time and the nature of that damage (aggressive blow drying, ironing, coloring, etc.).

Revitalizing hair follicles for hair that has been subject to harmful treatment will take longer, and especially if accompanied by ongoing additional treatments that continue to compromise your hair. When first switching to a natural shampoo, you may find your hair feels oilier and heavier than normal. But once your scalp has adjusted to the new shampoo, you should find that your hair texture is more well-balanced with less oil at the roots and with healthier, hydrated ends. Your hair may start to appear fuller.

If after an initial period you find your hair still feels heavy, you may not be rinsing properly. Full and proper rinsing is essential to ensuring a good result. Further considerations that may affect your results include lifestyle factors, such as diet and nutrition, overall health, medications taken and age.

Due to the number and complex nature of factors involved, we therefore cannot guarantee the results that every person will see. If you have questions about what could be slowing down your results, we will be happy to help.

Yes, all our products are paraben-free.

We are all different and may experience individual reactions, this is normal. Tests by an independent laboratory have shown and dermatologists have confirmed that Moerie products do not cause any adverse reactions or discomfort. If you have doubts about the suitability of the ingredients for yourself, consult your dermatologist.

If you are concerned about any possible reaction, feel free to email us. by post If you experience a severe allergic reaction when using our products, stop using these products immediately and consult a dermatologist, who will be able to identify which ingredient your body may have reacted to.

We are unable to accept opened or used items for return. Items are considered to have been opened once the integrity of the shipping box has been pierced, perforated or in some significant way, compromised. Unopened items however, may be returned within 30 days of purchase for a full refund, less our original shipping costs.

Steps to follow:

1: Describe the package you are returning and the nature of your complaint in as much detail as possible. Be sure to include your order and/or invoice number
2: You will receive a message with information on where to send the product(s).
3: We ask that you return the undamaged product, where possible, in the original and undamaged packaging.4: Once your return has been processed, you will receive a credit note for the returned products. The credit note will reflect your purchase amount less our incurred delivery costs. You may elect to either apply the credit note towards the purchase of additional product or you may request a full refund.

Unfortunately we are not able to exchange products. If you would like to obtain an additional product, you will need to place a separate order.

Products may be returned within 30 days from the date of purchase. After 30 days, all sales are considered final and not eligible for return or refund.